1. INTRODUCTION
1.1. UNITED FINANCIAL SOLUTIONS (hereafter as “UFS” “we” or “us” or “our”)
respects your privacy and protection of your personal information is important
to us. We are committed to ensuring the security and protection of the personal
information that we process, and to provide a compliant and consistent
approach to data protection.
1.2. This privacy statement, together with our UFS POPIA & PAIA manual, aims
to let you know how UFS will treat any personal information that it may have
about you and how you can access such personal information held. Reference
made to “POPIA” means the Protection of Personal Information Act 4 of 2013
and reference made to “PAIA” means the Promotion of Access to Information 2
of 2000 as amended.
1.3. By visiting our website, communicating electronically with us and using our
products and services, you consent to the processing and transfer of your
personal information as set out in this privacy statement below. UFS will take all
reasonable measures, in accordance with this statement, to protect your
personal information and to keep it confidential.
1.4. For purposes of this privacy statement, “personal information”, “data
subject” and “processing” will have the meanings given to them in the POPIA.
1.5. We may collect website usage information using “cookies” which allows us
to collect standard internet visitor usage information. Details of all other
documents pertaining to terms and conditions of personal information are
available on our website.
1.6. We reserve the right to amend this privacy statement at any time, without
prior notice, by posting the amended statement on our website.
2. APPLICATION OF THE PRIVACY STATEMENT
2.1. Our privacy practices apply to the processing of your personal information
collected by us or on our behalf, such as data subjects who use of our website
and/or our products and services, and/or who provide us with products and
services, customers and any other data subjects who engage with us.

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2.2. This privacy statement does not apply to third party websites linked to our
website, or websites that link to or advertise on our website.
3. COLLECTION OF PERSONAL INFORMATION
3.1. The personal information may be provided to us by you and/or collected by
us when you engage with us and/or on your use of our products and services,
and/or when you provide us with your products and services, and/or when you
access our website or from third parties (such as regulators).
3.2. The type of personal information we collect will depend on the purpose for
which it is collected and used. The specific purpose for which the information
is collected will be apparent from the context in which the information is
requested including but not limited to when:
I. You purchase and/or use our products and services.
II. You submit enquiries to us or contact us and you may be required to provide
your name and surname, identity or passport number, UFS account number,
postal or street address, title, contact numbers or e-mail address.
III. You make use of our website or interact with us on social media, we may
collect your non-personal browsing habits and click patterns, e-mail address, IP
address, telephone data information or username and password.
IV. You apply for employment opportunities at UFS you may be required to
provide your name and surname, identity number, employment history, and
criminal behaviour.
V. You visit our premises where CCTV cameras are installed.
VI. Where possible, we will inform you what information is voluntary or
mandatory for you to provide to us and the consequences for failing to provide
the requested information.
VII. We will only retain your personal information as long as necessary for the
fulfilment of those purposes as have been identified by us and/or as required by
law and/or as agreed with you.
4. HOW WE USE YOUR INFORMATION

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4.1. Personal information will only be processed for the purposes for which it
was collected and/or to comply with legal and regulatory obligations and/or as
authorised by law and/or with your consent.
4.2. The purposes for which we process personal information includes, but is
not limited to:
I. Respond to your enquiry.
II. Provide services or products to you.
III. Provide access to restricted pages on our website.
IV. Comply with legal requirements or industry codes.
V. Market or promote our services and products.
VI. Safety and security reasons.

VII. Compile non-personal statistical information about browsing habits, click-
patterns and access to the UFS website.

5. DISCLOSURE OF INFORMATION
5.1. UFS may disclose your personal information to third parties in certain
circumstances, which include, but are not limited to:
I. Where we have your consent.
II. Where we are required to do so by law.
III. To our service providers who are involved in the delivery of products or
services to you, where we have agreements in place to ensure that they comply
with these privacy terms.
5.2. Third parties who we disclose personal information to include, but are not
limited to:
I. Service providers to UFS.
II. Accredited debt collection agencies.
III. Regulators, courts, tribunals and law enforcement agencies.

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5.3. We may compile, use and share any information that does not relate to any
specific individual and retain all rights to non-personal statistical information
collected and compiled by us.
6. TRANSFER OF INFORMATION
6.1. We may need to transfer your personal information to another country for
processing or storage. We will ensure that anyone to whom we pass your
personal information agrees to treat your information with similar protection as
provided for in the POPIA.
6.2. We may transfer your information to other countries which do not have
similar protection as provided for in the POPIA, with your consent.
7. INFORMATION SECURITY
7.1. We take appropriate and reasonable technical and organisational measures
to prevent any unauthorised or unlawful access, loss of, damage to or
unauthorised destruction of personal information.
7.2. We have implemented various policies, procedures and standards to
safeguard personal information.
7.3. We regularly verify that the safeguards are effectively implemented and
ensure that they are continually updated in line with best practice.
7.4. UFS has implemented procedures to address actual and suspected data
breaches and undertake to notify you and the relevant regulatory authorities of
breaches in instances in which UFS is legally required to do so and within the
period in which such notification is necessary.
7.5. Notwithstanding paragraph 7.1 to 7.3 above, to the extent permissible by
law, we shall not be liable for any loss, claim and/or damage arising from any
unauthorised access, disclosure, misuse, loss, alteration or destruction of your
personal information.
8. DATA SUBJECT RIGHTS
Subject to the POPIA provisions, you have the right to:
I. Request access to your personal information.

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II. Request, where necessary, the correction, destruction or deletion of your
personal information.
III. Object to the processing of your personal information.
IV. Submit a complaint to the Information Regulator regarding the alleged
interference with the protection of the personal information.
V. Institute civil proceedings regarding the alleged interference with the
protection of your personal information.
9. SUPPORTING TERMS AND CONDITIONS
The privacy statement can be read in conjunction with our PAIA manual and
conditions for lawful processing of personal information that is contained in
various supporting documents on UFS website: https://unitedfs.co.za/#home
10. USE OF COOKIES
10.1. UFS may use “cookies” to enhance your experience as a customer
(referred to as the “user”). The user’s web browser places cookies on their hard
drive for record-keeping purposes and sometimes to track information about
them. The user may choose to set their web browser to refuse cookies, or to be
notified when cookies are being sent. If the user does so, note that some parts
of the website service may not function properly.
10.2. UFS collects, stores and uses the abovementioned information for the
following purposes:
I. To communicate requested information to the User.
II. To provide services to the User as requested by the User.
III. To authenticate the User;
IV. To provide the User with access to restricted pages on this website.

V. To compile non-personal statistical information about browsing habits, click-
patterns and access to UFS’s website.

10.3. Information detailed above is collected either electronically by using
cookies or is provided voluntarily by the User. Users may determine cookie use

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independently through their browser settings. For purposes of this clause, a
cookie means a small computer file created by a web browser to save user
information for web site.
10.4. Cookies ensure that UFS is able to continually improve its website. We
utilise “first party cookies” (originating from us) to simply track the user’s visits
between sessions and deliver a more personalised experience. We also utilise
“third party cookies” (not originating from us) to provide traffic analysis and
tracking.
10.5. Cookies may be set through our site by our advertising partners. These
cookies may be used by those companies to build a profile of your interests and
show you relevant advertisements on other sites. They do not store personal
information directly, but are based on uniquely identifying your browser and
internet device. If you do not allow these cookies, you will experience less
targeted advertising.
11. CONTACT DETAILS
Privacy enquiries may be submitted to mmncube@unitedfs.co.za or to the
addresses below:
The Information Officer
1 COTTAGE STREET
VERWOERD
ALBERTON
1449
The Deputy Information Officer
1 COTTAGE STREET
VERWOERD
ALBERTON
1449
12. INFORMATION REGULATOR

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You have the right to lodge a complaint with the Information Regulator in writing
as per their website https://inforegulator.org.za/ to:
E-mail
Complaints email: POPIAComplaints@inforegulator.org.za
General enquiries email: enquiries@inforegulator.org.za
Physical address
WOODMEAD NORTH OFFICE PARK
54 MAXWELL DRIVE
Johannesburg
2191
Postal address
PO Box 31533
Braamfontein
Johannesburg
2107
Phone
010 023 5200